A. Terms & Conditions – PET-CT Second Reading / Second Opinion Service
PET-CT Second Reading Service
Provided by Theranostic Physicians Private Limited (TPPL), led by Dr. Ishita B. Sen, Director & Head, Nuclear Medicine & Molecular Imaging, FMRI, Gurugram
1. Nature & Scope of the Service
1.1. The PET-CT Second Reading / Second Opinion service (“Service”) offered via nuclearmedicinetherapy.in is limited to a professional review and interpretation of your already-performed PET or PET-CT scan images and related reports uploaded by you or your authorised representative.
1.2. The Service does not include:
- Physical examination of the patient
- Prescription of medicines
- Emergency medical care
- Ongoing follow-up or active management of the patient’s treatment
1.3. The report you receive is an expert interpretative opinion based solely on the quality, completeness, and accuracy of the information and imaging provided by you.
2. No Doctor–Patient Relationship
2.1. By availing this Service, you understand and expressly agree that:
- This Second Reading does not establish a doctor–patient relationship between you (or the patient) and any doctor associated withTheranostic Physicians Private Limited, including but not limited to Dr. Ishita B. Sen, Dr. Dharmender Malik, and other TPPL physicians.
- The Service is intended to support and supplement the care provided by your primary/treating doctor, and not to replace it.
2.2. All medical decisions, including diagnosis confirmation, treatment choice, modification, or discontinuation, must be taken only in consultation with your treating physician/oncologist who has direct access to your full clinical history and examination findings.
3. Use of the Second Reading Report
3.1. The Second Reading report is meant to:
- Provide a specialised nuclear medicine interpretation of your PET-CT scan
- Help facilitate an informed discussion with your treating doctor
3.2. The report:
- Should not be treated as a standalone prescription or directive for treatment
- Is not intended for emergency use or for self-medication
- Must be shared with and interpreted by a qualified treating physician before any treatment decisions are taken
4. Limitation of Liability
4.1. While TPPL and its doctors exercise reasonable care, skill and professional diligence in providing the Service, Theranostic Physicians Private Limited, Dr. Ishita B. Sen, Dr. Dharmender Malik, and any other associated doctors or staff shall not be responsible or liable for:
- Any direct, indirect, incidental, consequential, financial or non-financial loss, damage, injury, or harm arising from:
- Reliance on the Second Reading report
- Any error, omission, or apparent discrepancy in the interpretation
- Delays in delivery of the report due to technical, logistical, or any other reasons beyond reasonable control
4.2. You accept that:
- Interpretations of imaging studies like PET-CT may legitimately vary between experts, and
- No medical opinion can guarantee specific treatment outcomes or cure.
4.3. To the extent permitted by applicable law, the aggregate liability of TPPL and the above-named doctors, if any, shall be strictly limited to the amount of fees paid by you for this Service.
5. Fees, Timelines & Refunds
5.1. The Service fee must be paid in full via the designated payment gateway (e.g., Razorpay) before your request is processed.
5.2. The current service promise is to deliver the report within 72 hours from the time all required information and valid payment are received. This is a best-effort service level, not a guarantee.
5.3. Delays may occur due to:
- Incomplete/poor-quality uploads
- Technical issues with servers or payment gateways
- Unforeseen medical or personal emergencies of the reporting doctors
- Public holidays or regulatory limitations
5.4. As a general principle, once the case has been assigned for expert review, fees are non-refundable. Exceptional circumstances, if any, shall be handled at the sole discretion of TPPL.